Privacy Policy

Last Updated: 7/2/2026

1. Introduction

Welcome to ZimDigiPsych. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using ZimDigiPsych, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect the following types of information:

  • Name, email address, and contact information
  • Login credentials (encrypted)
  • Professional credentials (for psychologists)
  • Payment information (processed securely through third-party providers)
  • Session notes and clinical records (for psychologists only)

2.2 Health Information

As a mental health platform, we collect and store sensitive health information including:

  • Mental health assessments and diagnoses
  • Treatment plans and progress notes
  • Appointment history
  • Communication between clients and psychologists

2.3 Technical Information

  • IP address and browser information
  • Device information and operating system
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide and maintain our mental health services
  • Facilitate communication between clients and psychologists
  • Process appointments and payments
  • Send important notifications and updates
  • Improve our platform and user experience
  • Ensure compliance with legal and regulatory requirements
  • Protect against fraud and unauthorized access

4. Data Security

We implement industry-standard security measures to protect your personal and health information:

  • End-to-end encryption for sensitive data
  • Secure SSL/TLS connections
  • Regular security audits and updates
  • Access controls and authentication mechanisms
  • Secure data storage and backup systems

5. Information Sharing

We do not sell or rent your personal information. We may share your information only in the following circumstances:

  • With your assigned psychologist (for treatment purposes)
  • With your explicit consent
  • To comply with legal obligations or court orders
  • To protect rights, property, or safety of ZimDigiPsych, users, or the public
  • With service providers who assist in platform operations (under strict confidentiality agreements)

6. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications
  • Request a copy of your health records
  • Withdraw consent for data processing

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Clinical records are retained in accordance with Zimbabwe's health information regulations and AHPCZ guidelines.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. However, minors may use our platform with parental or guardian consent. We collect and process such information in accordance with applicable laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: privacy@zimdigipsych.co.zw
  • Phone: +263 77 341 4830
  • Address: Harare, Zimbabwe
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